Role Summary:
The Digital Customer Experience Manager will be responsible for overseeing all aspects of our digital
customer interactions. This position will focus on optimizing digital onboarding platforms, managing
integrations with distributors, and driving initiatives to onboard new digital customers.
Job Responsibilities:
Oversee and enhance digital onboarding platforms to deliver seamless customer experiences.
Collaborate with internal and external stakeholders to integrate and optimize processes.
Design and execute impactful campaigns to attract and retain digital customers.
Build and maintain strong relationships with distributors to expand market reach.
Analyze customer journeys, identify gaps, and implement actionable improvements.
Keep us ahead of the curve with regular competitive and industry analyses.
Education:
Bachelor’s degree in Business or Marketing (Master’s preferred).
Experience:
Minimum 3 years of experience managing digital platforms and driving customer engagement.
Strong skills in campaign development, cross-department collaboration, and achieving business
targets.